Responsibilities 

• Provide accurate and timely phone support.
• Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
• Reviews and prepares parts and equipment for return to stock condition.
• Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-housework or work at customer sites in a timely manner.
• Maintain customer and unit history on CRM database.
• Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
• Maintain a neat and organized environment at a desk, in-housework areas, and at customer sites.
• Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
• Relocation is not provided.

Education

Bachelor's degree in electronics or related experience required

Qualifications 

• Customer service experience preferred
• Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment
• Experience working with ERP and CRM systems preferred

Required Skills 

• Bilingual (Spanish), preferred
• MS-Office
• General personal computer knowledge
• Must be able to read and comprehend electrical schematics and drawings
• Good oral and written communication skills
• Must have strong electro-mechanical aptitude
• Applicants must be legally authorized to work in the United States
• Demonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and complete
• Good manual dexterity, motor skills, vision and hearing
• Valid driver’s license with a good driving record
• Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance
• Prolonged standing, sitting, stooping, bending
• Frequent travel required
• Valid Passport