Inside Sales Support/Customer Service

Join our dynamic team where you will play a crucial role in supporting our sales operations and ensuring exceptional service to our customers. This position is ideal for a motivated professional who thrives in a fast-paced environment and is dedicated to providing timely and accurate sales support to drive customer satisfaction and business growth.

Key Responsibilities:

• Provide detailed and accurate quotations to customers, ensuring all information necessary for purchase decisions is communicated clearly.
• Follow up on quotes weekly to assist customers in the purchasing process.
• Process customer orders efficiently, overseeing the entire order lifecycle from entry to fulfillment, including credit approval verification and deposit collection when applicable.
• Maintain and update customer databases by sorting invoices, printing backorders, and entering machine data accurately and promptly.
• Reconcile customer purchase orders with our sales orders and invoices, proactively addressing and resolving any discrepancies by liaising with customers and internal departments.
• Provide assistance and guidance on product information such as part numbers, availability, and order status to support customer inquiries and sales activities.
• Collaborate with cross-functional teams including sales, logistics, and finance to ensure seamless order fulfillment and exceptional customer experience.
• Prepare and deliver various monthly and quarterly sales and operational reports as assigned.

Qualifications and Skills:

• A minimum of an Associate's degree or equivalent education is required, although relevant professional experience in inside sales or customer service can be considered as a substitute.
• At least three years of experience in inside sales or a customer service role, demonstrating a proficient understanding of sales processes and customer relationship management.
• Proficient with MS Office suite, especially Excel, to create, analyze, and manage data effectively.
• Familiarity with SAP and Salesforce platforms is highly desirable, enabling smooth integration with existing sales and customer management systems.
• Bilingual proficiency in English and Spanish is preferred.
• Exceptional telephone etiquette with a professional and courteous communication style.
• Strong orientation towards teamwork and customer satisfaction.
• Excellent verbal and written communication skills
• Outstanding organizational and prioritization abilities to manage multiple tasks effectively and maintain accuracy under pressure.

If you are passionate about sales support and customer service, have a keen eye for detail, and enjoy working collaboratively to meet and exceed goals, we invite you to apply and become a valued member of our team.