• Establish productive and professional relationships with key personnel in the assigned customer accounts.
• Coordinate the involvement of company personnel, including support, service, administration, and finance resources, to meet account performance objectives and customer expectations.
• Maintain close communication with Global Key Account Managers to ensure customer satisfaction.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
• Provide a monthly report on the assigned key account activity, including sales forecasts, market situation, competitive landscape, etc.
• Update the CRM / Salesforce with activities/reports related to the assigned accounts (visits, contacts, competitive activity, updates, etc.).
• Provide sales and expense forecasts for the annual profit plan.
• Perform other tasks as assigned.
• Participate at a high level in achieving established strategies, goals, and sales targets.
• Adhere to company policies and procedures as outlined in the quality system documentation manual, safety manual, and employee handbook.