For our location in Pune, India we are looking for an experienced personality as a Group IT Service Desk Engineer

Your remit

• Telephone and written processing of requests in our incident management system (helpdesk and 1st level) and if required shadowing level 2 supoort.
• Coordination and support of cross-departmental support cases and service orders 
• Ensuring communication with customers regarding faults and operational reports 
• Close cooperation with our global IT at over 50 locations  
• Ensuring smooth software deployment and patch management. 
• Assuming responsibility within a support organization for end-user computing and specialist applications 
• Workplace management including software distribution based on Microsoft Intune.  
• Ensuring smooth software deployment and patch management. 
• Implementation of common service management practices and processes 
• Updating instructions and checklists  
• Ensuring service quality, including reporting on the services provided  

Your profile

• Bachelor’s/Master’s Degree in any field
• Years of Experience- 4 to 6 years
• Professional experience in an IT service desk or other service-oriented IT departments 
• Sound knowledge of MS Windows (including version 10 and 11) and M365  
• Independent working style as well as a structured and solution-oriented approach with a strong service orientation 
• Enjoy dealing with internal and external stakeholders 
• Willingness to take on professional responsibility 
• Quick comprehension and open-mindedness towards innovations 
• High level of communication and social skills and ability to work under pressure 
• English spoken and written. Good to have- German

We offer

a dynamic, flexible person with varied activities, personal responsibility, a contemporary job, and advanced employment conditions with good social benefits in an exciting technical environment.