Global IT Service Desk Engineer

• Telephone and written processing of requests in our incident management system (helpdesk and 1st level)
• Coordination and support of cross-departmental support cases and service orders
• Ensuring communication with customers regarding faults and operational reports
• Close cooperation with our global IT at over 50 locations
• Ensuring smooth software deployment and patch management.
• Assuming responsibility within a support organization for end-user computing and specialist applications
• Workplace management including software distribution based on Microsoft Intune.
• Ensuring smooth software deployment and patch management.
• Implementation of common service management practices and processes
• Updating instructions and checklists
• Ensuring service quality, including reporting on the services provided