The Komax Group is the world market leader in automated wire processing. In addition to production systems, quality assurance, test equipment and networking solutions come from a single source.

About the Company 

Komax Group - with its brands Komax, Schleuniger, adaptronic, Cirris, DiIT and WUSTEC - provides innovative solutions. Komax's range of quality tools, test systems, intelligent software, and networking solutions complete the portfolio, and ensure flexible and efficient production. 

Celebrating 50 years of Connections!

Connections are not only important in wire processing but are also one of our recipes for success. Namely when it comes to long-standing connections with employees, customers, and partners. We want to celebrate these this year - our 50th anniversary. Celebrate with us!

Pay range and compensation package 

Compensation: $25 - 40/hour, based on industry experience, plus bonus opportunity.

Benefits

Our positions come with a benefits package that includes:

Blue Cross Blue Shield PPO medical

Dental & vision

Company paid Life, AD&D, STD and LTD

Our total compensation package includes:

• 401k plan with a 4% company match when you contribute 5%
• Annual performance-based bonuses
• Annual performance-based merit increases
• 11 paid holidays
• 3 weeks’ paid time off (PTO) years 1 to 3
• 4 weeks’ PTO years 3 and 4
• 5-weeks’ PTO 5+ years

Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Join our family-oriented company and explore the world with us! 

Responsibilities 

• Provide accurate and timely phone support.
• Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
• Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-housework or work at customer sites in a timely manner.
• Maintain customer and unit history on CRM database.
• Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
• Maintain a neat and organized environment at a desk, in-housework areas, and at customer sites.
• Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
• Relocation is not provided.

Qualifications 

• Certificate in electronics or related experience
• Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment

Required Skills 

• Bilingual (Spanish), preferred
• MS-Office
• General personal computer knowledge, ERP experience
• Must be able to read and comprehend electrical schematics and drawings
• Good oral and written communication skills
• Strong mechanical aptitude
• Applicants must be legally authorized to work in the United States
• Demonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and complete
• Good manual dexterity
• Valid driver’s license with a good driving record
• Ability to lift up to 50 pounds
• Prolonged standing, sitting, stooping, bending
• Frequent travel - 50 - 75% (Most travel consists of overnight stays)
• Valid Passport

Preferred Skills 

Customer service experience preferred.