The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Pay range and compensation package 

$25-40/hour, based on industry experience, plus bonus opportunity.

Benefits

Our positions come with a benefits package that includes:

• Blue Cross Blue Shield PPO medical
• Dental
• Vision
• Company paid Life, AD&D, STD and LTD

Our total compensation package includes:

• 401k plan with a 4% company match when you contribute 5%
• Annual performance-based bonuses
• Annual performance-based merit increases
• Competitive base, bonus opportunity
• 11 paid holidays
• 3 weeks’ paid time off (PTO) years 1 to 3
• 4 weeks’ PTO for years 3 and 4
• 5 weeks’ PTO for 5 + years

 Travel points for airlines, hotels, and expenses are retained by the employee for personal use.

Responsibilities 

• Provide accurate and timely phone support.
• Set up, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
• Reviews and prepares, parts and equipment for return to stock condition.
• Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
• Maintain customer and unit history on the CRM database.
• Input of interactions with customers, sales, etc., must be entered into the CRM database clearly and concisely.
• Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
• Communicate and coordinate with other departments or personnel when equipment is needed.
• Relocation not provided.

Education 

• Bachelor's degree in electronics or related experience required

Qualifications/Experience

• Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment
• Experience working with ERP and CRM systems preferred
• Customer Service experience preferred

Required Skills 

• Bilingual (Spanish), preferred.
• MS-Office.
• General personal computer knowledge.
• Must be able to read and comprehend electrical schematics and drawings.
• Good oral and written communication skills.
• Must have a strong electro-mechanical aptitude.
• Applicants must be legally authorized to work in the United States.
• Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete.
• Good manual dexterity, fine motor skills, vision, and hearing.
• Valid driver’s license with a good driving record.
• Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance. 
• Prolonged standing, sitting, stooping, and bending.
• Frequent travel required.
• Valid Passport.