The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Pay range and compensation package 

Compensation: $63,000 – $68,000/annually, based on industry experience, plus bonus opportunity.

Benefits

Our positions come with a benefits package that includes:

• Blue Cross Blue Shield PPO medical
• Dental
• Vision
• Company paid Life, AD&D, STD and LTD

Our total compensation package includes:

• 401k plan with a 4% company match when you contribute 5%
• Annual performance-based bonuses
• Annual performance-based merit increases
• Competitive base, bonus opportunity
• 11 paid holidays
• 3 weeks’ paid time off (PTO) years 1 to 3
• 4 weeks’ PTO for years 3 and 4
• 5 weeks’ PTO for 5 + years

Recruitment Agencies:
Komax does not accept unsolicited resumes from recruiting agencies. Please do not forward resumes to our employees, hiring managers, or any other company location. Komax is not responsible for any fees related to unsolicited resumes.

Job Duties - 

• Investigate, resolve, and respond to customer inquiries over the phone concerning the status of orders, inventory availability, prices, and returned material policies related to customer orders and/or technical service incidents.  Administer customer orders from customers. 
• Provide support to customers, sales force, and internal personnel as required
• Monitor and maintain the customer services database with current information
• Process Return Material Authorizations by the RMA/SRO procedure
• Administer and submit various forms and reports to support Customer Service and Sales as required
• Coordinate shipments, tracking, and return of all Komax customer machines
• Supply and support documentation for internal and external audits
• Adhere to all company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor

Education

Associate's degree or equivalent

Work experience 

• Minimum 2 years of related experience

Other requirement criteria

• Personal computer experience with advanced knowledge of Microsoft applications and programs
• Knowledge of ERP systems – SAP4HC, preferred
• Bi-lingual (fluent in English and Spanish) preferred
• Ability to handle multiple tasks
• Excellent oral and written communication skills
• Ability to deal with difficult customer situations with professional diplomacy.
• Extensive keyboard work and sitting
• Minimal, occasional lifting up to 35 lb.
• Phone Coverage 8:00 am – 5:00 pm Monday thru Friday
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions